POLICIES
Scheduling & Booking Policy
Please book online whenever possible.
If you cannot find your desired time or need an earlier/later appointment, text us at 628-230-1518 — we offer special time slots.
Most clients book fills at checkout. Don’t wait until your fill is due, as your favorite artist’s schedule may be fully booked 2–3 weeks in advance.
Please arrive on time and without eye makeup.
Make sure to book the correct service. If you need assistance, text us anytime at 628-230-1518.
Cancellation Policy
Please provide at least 48 hours’ notice to cancel or reschedule.
24–48 hours: Late cancellation — $50 fee
8–24 hours: Very short notice — $50–$100 fee
Within 8 hours / No-shows: Charged full service amount
For emergencies, text us immediately at 628-230-1518 to avoid extra charges.
Why we charge late fees: Your reserved time is specially held for you. Last-minute changes make it difficult to fill the spot and compensate our artists’ time.
No-shows will be charged the full service amount. Thank you for your understanding and cooperation.
Late Policy
If you know you will be late, contact us as soon as possible.
We will hold your appointment for up to 15 minutes from the time you notify us. After that, your appointment may need to be rescheduled.
Refunds & Returns
All services and products are non-refundable.
If you are not satisfied with your service, please contact us immediately after your appointment. We offer a free fix within 3 days of your original appointment.
Complimentary fixes are only available within this 3-day period.
Reactions & Sensitivities
If you are currently experiencing a reaction from lashes applied at another salon, or have had a reaction to adhesive or lashes in the past, we cannot perform services without written permission from a physician.
Your safety and well-being are our top priority.
Denial of Service
We reserve the right to refuse service to anyone at any time to ensure the safety, comfort, and well-being of our clients and staff.